Provision of 0344 Telephone Number and Call Services to Norwich City Council
Norwich City Council · Awarded contract
AwardedProvision of 0344 Telephone Number and Call Services to Norwich City Council
Awarded 12 May 2024
Awarded12 May 2024
Value£125,000.00
AgencyNorwich City Council
RegionEast of England
CategoryTelecommunications
Expires in 2y 6mo5y term, 50% elapsed
Awarded 12 May 2024Expires 11 May 2029
About
Norwich City Council awarded a contract to TalkTalk Business Direct Limited (T/A TalkTalk Business) for the provision of its main telephone number (0344 980 3333) for inbound call delivery and management.
The contract included Integrated Voice Recognition (IVR) functionality operated by TalkTalk, providing business continuity and disaster recovery options.
The contract was valued at £125,000 and was awarded via a compliant Direct Award through a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).
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Provision of 0344 Telephone Number and Call Services to Norwich City Council
Won by TalkTalk Business Direct Limited (T/A TalkTalk Business) · Norwich City Council
£125Kawarded
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