Norwich City Council · Awarded contract
Awarded

Out of Hours Telephony Service for Norwich City Council

Awarded 30 Mar 2023

View live tenders
Awarded30 Mar 2023
Value£330,000.00
SupplierNORSE COMMERCIAL SERVICES LIMITED
AgencyNorwich City Council
RegionEast of England
CategoryTelecommunications
Expires in 2y 5mo6y term, 60% elapsed
Awarded 30 Mar 2023Expires 30 Mar 2029

About

Norwich City Council awarded a contract to Norse Commercial Services Limited for the provision of an out of hours telephony service.

The service covers all out of hours calls from 16:00 to 09:00, including bank holidays, weekends, and the Christmas period, except for alarm monitoring and lift calls which are handled 24 hours a day.

The provider established a helpdesk on their own premises to receive calls from service users, collate responses, and process them.

Reports on calls are generated and sent to individual Norwich City Council departments as required.

The provider also manages a key collection service with a restricted access, secure key safe for service users and third parties to deposit or collect keys out of hours.

The out of hours telephony service is essential to providing statutory services to citizens with queries outside standard office hours.

The contract value is AUD 330,000.

Similar open tenders12

Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare
06 Nov 2026
Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security
27 Nov 2026
Norfolk County Council Community Mental Health Outreach and Support Service – County-wideHealth & Medical
28 Mar 2027
Repairs & Maintenance of CCTV, Door Access and PA Systems – Belfast City Council PropertiesPublic Safety & Security
16 Nov 2026
Integrated Urgent Care Services (NHS 111, Clinical Assessment & GP Out of Hours) – Essex, Norfolk & Suffolk (excl. Cambridgeshire & Peterborough)Health & Medical
11 Dec 2026
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Navigator Service for Long-Term Rough Sleepers in Camden and IslingtonPublic Services & Welfare
04 Dec 2026
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Out-of-Hours Gas Service Checks for Domestic Properties – Derby HomesPublic Services & Welfare
25 Nov 2026

Other similar contracts12

Provision of Out of Hours Telephone Service for Uttlesford District CouncilPublic Services & WelfareNorse Commercial Services Ltd
$25,000
Out of Hours Call Handling Services for Network Homes ResidentsPublic Services & WelfareNorse Commercial Services Limited
$480,000
Provision of Out-of-Hours Homelessness Advice Service to Borough Council of King's Lynn & West NorfolkPublic Services & WelfareNorse Group limited
$45,964.8
Redesign and Refurbishment of Norwich City Council's Customer Contact CentreConstructionNorse Commercial Services Ltd
$215,766
Out of Hours Telephone Answering ServicePublic Services & WelfareNORSE GROUP SERVICES LIMITED
$0
Out of Hours Call Handling Service for London Borough of HackneyPublic Services & WelfareSPS Doorguard Ltd
$226,380
Out of Hours Call Handling Service for Wiltshire CouncilPublic Services & WelfareOrbis Protect Ltd
$73,704
Provision of Out-of-Hours Careline Call Cover Service for Newark & Sherwood District CouncilPublic Services & WelfareTunstall Healthcare (UK) Limited
$160,000
Award of Overnight Call Handling Service for Newark and Sherwood District CouncilHealth & MedicalTunstall Healthcare (UK) Limited
$155,885
Provision of Out of Hours Phone Service to Southway Housing TrustPublic Services & WelfareORBIS PROTECT LIMITED
$52,263
Out-of-Hours Call Handling Service for Stroud District CouncilTelecommunicationsCivica UK Limited
$150,000
Provision of Out of Hours Emergency Telephone Monitoring ServicePublic Safety & SecurityOrca Business Support Limited
$0

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find telecommunications tenders in East of England in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow NORSE COMMERCIAL SERVICES LIMITED and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get telecommunications tenders in East of England by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

Have a question? message us →

7 Day Free Trial

The Gov procurement market in your hands. Cancel anytime.

Save up to 30%
Pro
For solo operators
£36/ month
Billed monthly
  • Live feed of gov tenders & contracts
  • AI-matched tender recommendations
  • Full search, filters, and watchlists
  • 1 user account
Team
For growing teams
£119/ month
Billed monthly
  • Everything in Pro
  • Up to 10 team members
  • Shared watchlists & alerts
  • Priority support
Enterprise
For larger organisations
Custom
Tailored to your team
  • Everything in Team
  • Unlimited seats
  • Dedicated account manager
  • Custom integrations & SSO

1400+ businesses have joined GovMarket

IBMKPMGEYRSMBechtelFreyssinet

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.