TRANSPORT FOR LONDON · Awarded contract

Awarded

Concessions Contact Handling Services

Awarded 29 Mar 2026

View live tenders

Awarded29 Mar 2026

Value£14,279,000.00

SupplierJourneycall Limited

AgencyTRANSPORT FOR LONDON

RegionNORTH EAST,NORTH WEST,YORKSHIRE AND THE HUMBER,EAST MIDLANDS,WEST MIDLANDS,EAST OF ENGLAND,LONDON,SOUTH EAST,SOUTH WEST,SCOTLAND,WALES,NORTHERN IRELAND

CategoryPublic Services & Welfare

Expires in 3y 5mo4y term, 15% elapsed

Awarded 29 Mar 2026Expires 29 Mar 2030

About

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme.

Value includes available options beyond the initial expiry date.

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