The North Yorkshire Council · Awarded contract

Awarded

Calabrio Work Force Management (WFM)

Awarded 01 Mar 2026

View live tenders

Awarded01 Mar 2026

Value£241,896.00

SupplierOpus Business Systems Limited t/a Opus Telecoms

AgencyThe North Yorkshire Council

RegionYORKSHIRE AND THE HUMBER

CategoryIT & Software

Expires in 4y 5mo5y 1mo term, 14% elapsed

Awarded 1 Mar 2026Expires 30 Mar 2031

About

Ancillary Services for a Mitel Contact Centre.

Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

Similar open tenders12

Procurement of Unified Communications Telephony and Contact Centre SystemIT & Software

Supply and Support of Cloud-hosted Integrated Workplace Management System – North Ayrshire CouncilIT & Software

Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software

CMMS/CAFM Supply, Implementation and Support for NHS Grampian Estate (Aberdeen, Aberdeenshire, Moray)IT & Software

Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software

Replacement of Corporate Telephony and Contact Centre (CCaaS) – Link GroupIT & Software

Business Continuity Management System (BCMS) for the British CouncilIT & Software

Supply of Modern Employee Benefits, Recognition, Communications and Engagement PlatformIT & Software

Sport Wales Human Resources Platform – Modern Bilingual Accessible HR SystemIT & Software

Planned and Reactive Facilities Management Services Framework for Qualifications WalesConstruction

Registration Services Booking and Management System ProcurementIT & Software

Replacement HR System Implementation and Managed UK Payroll Service – Look Ahead Care, Support & HousingIT & Software

Other similar contracts12

Provision of Calabrio Workforce Management Platform and Support to FCA Contact CentreIT & SoftwareCirrus Response Limited

Supply of Workforce Management Software for Contact Centre to Buckinghamshire CouncilIT & SoftwareInVision Software Ltd.

Workforce Management Services for HMRCIT & SoftwareCDW INTERNATIONAL LIMITED

Supply of Calabrio Workforce Management Tool to NHS EnglandIT & SoftwareSVL BUSINESS SOLUTIONS LIMITED

Renewal of Workforce Management Software for Orbit Group's Customer Care TeamIT & SoftwareBUSINESS SYSTEMS (U.K.) LIMITED

Supply of Contact Centre Software and Workforce Planning System to Care Quality CommissionIT & SoftwareVodafone Ltd

Supply of Workforce Management Software to FCAIT & SoftwareCirrus Response Limited

Supply of Calabrio Workforce Management Solution to York and North Yorkshire Combined AuthorityIT & SoftwareBusiness Systems (UK) Ltd

Supply of Workforce Management Software to Essex PoliceIT & SoftwareBusiness Systems UK Ltd

Supply of Contact Centre Workforce Management Solution to the Information Commissioner's OfficeIT & SoftwareGCI Network Solutions Ltd

Supply of Workforce Management System for Call Centre Ancillary Services to North Yorkshire County CouncilIT & SoftwareOpus Business Systems Limited t/a Opus Telecoms

Contact Centre and CRM EnablementIT & SoftwarePRICE WATERHOUSE COOPERS LLP

GovMarket

We do the hard work.
You win the work.

We find the tenders, read the documents and track who wins, so your time goes on bids you can win.

–open IT and software tenders right now

–new in the last 7 days

–contracts awarded in the last 12 months

7 days free, then £36/GBP per month