Provision of Calabrio Workforce Management Platform and Support to FCA Contact Centre
Financial Conduct Authority · Awarded contract
AwardedProvision of Calabrio Workforce Management Platform and Support to FCA Contact Centre
Awarded 31 Jul 2023
Ended 2y 3mo ago1y term
Awarded 31 July 2023Expired 30 July 2024
About
Financial Conduct Authority awarded a contract to Cirrus Response Limited for the Calabrio service, a workforce management platform for the FCA Contact Centre that enables efficient scheduling and planning of Contact Centre staff based on incoming contact volume from consumers and firms.
The contract covers an initial purchase plus PAYG licenses and 2nd line support, with a value of AUD 85,680.
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Other similar contracts12
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$194,400
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Provision of Calabrio Workforce Management Platform and Support to FCA Contact Centre
Won by Cirrus Response Limited · Financial Conduct Authority
£86Kawarded
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Birmingham Flexible Contracting Agreement for Refugee Support and Integration Services (Lots 1–5)Public Services & Welfare · Closes 30 Mar 2027
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