Cairn Housing Association · Public Contracts Scotland

Closed

Tender: Out-of-Hours Call Handling Service for Social Housing Tenants (2026–2029)

Released 3 months ago

Closed28 Aug 2026

Est. valueEstimate£60K to £200K

LocationScotland

AgencyCairn Housing Association

SourcePublic Contracts Scotland

CategoryPublic Services & Welfare

Submissions closedClosed Fri, 28 Aug 2026

About

A social housing provider is seeking a supplier for an out-of-hours call handling service for 2026–2029 capable of receiving and managing approximately 10,000 calls per year. The service must prioritise tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and being fully compliant with the Scottish Social Housing Charter.

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Typical £60K to £200K

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2 new public services and welfare tenders

Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare · Closes 6 Nov 2026

Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026

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