THE GUINNESS PARTNERSHIP LIMITED · Find a Tender

Closed

Tender: Out-of-Hours 24/7 Emergency Contact Centre Service for The Guinness Partnership

Released 11 months ago

Closed19 Jan 2026

Est. valueEstimate£75K to £460K

LocationNorth East

AgencyTHE GUINNESS PARTNERSHIP LIMITED

SourceFind a Tender

CategoryPublic Services & Welfare

Submissions closedClosed Mon, 19 Jan 2026

About

The Guinness Partnership is seeking a supplier for an out-of-hours contact centre service to provide residents with 24/7/365 telephone access for emergencies that present an immediate risk to health and safety. The required out-of-hours coverage is 8pm–8am Monday to Friday and from 8pm Friday through to 8am Monday, and includes all public holidays. The supplier must also provide cover during normal working hours if Guinness is unable to take calls, and may be expected to use other communication channels such as email and web chat.

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Similar awarded contracts12

Typical £75K to £460K

Out of Hours Call Handling Service for The Guinness PartnershipPublic Services & WelfareOrbis Protect Ltd

£593,500

Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough CouncilPublic Services & WelfareSPS Doorguard Limited

£80,832

Out of Hours Phone ServicePublic Services & WelfareDavies Group Limited

£75,000

Provision of Traditional and Inbound Telephony Services to The Guinness PartnershipTelecommunicationsDaisy Communications Ltd

£549,437

Agency spend history

THE GUINNESS PARTNERSHIP LIMITED

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