Out of Hours Call Handling Service for The Guinness Partnership
The Guinness Partnership Ltd · Awarded contract
AwardedOut of Hours Call Handling Service for The Guinness Partnership
Awarded 28 Mar 2020
Awarded28 Mar 2020
Value£593,500.00
SupplierOrbis Protect Ltd
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 1y 7mo ago5y term
Awarded 28 Mar 2020Expired 30 Mar 2025
About
The Guinness Partnership Ltd awarded a contract to Orbis Protect Ltd for an out of hours call handling service, operating between 8pm and 9am including bank holidays, enabling customers to report emergency repairs, anti-social behaviour, or make rent payments.
The supplier also provides cover during periods when Guinness is unavailable during normal operating hours or for business continuity when required.
The contract value is AUD 593,500.
Similar open tenders12
TenderCloses
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare
06 Nov 2026
Out-of-Hours Gas Service Checks for Domestic Properties – Derby HomesPublic Services & Welfare
25 Nov 2026
Repairs & Maintenance of CCTV, Door Access and PA Systems – Belfast City Council PropertiesPublic Safety & Security
16 Nov 2026
Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security
27 Nov 2026
Customer Care Services for Emergency Housing and William Lyons House Supported AccommodationPublic Services & Welfare
04 Nov 2026
Security Systems Maintenance, Reactive Call-Outs and Remote Alarm Monitoring – Hampshire and Isle of Wight Healthcare NHS Foundation TrustPublic Safety & Security
04 Nov 2026
General Building Maintenance, Emergency Callouts and Cyclical Redecoration – 2026Construction
20 Nov 2026
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Day & Evening Services – London Borough of Hackney (Building-Based and Community Integrated Lots)Public Services & Welfare
30 Apr 2027
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Out-of-Hours Call Handling Services for Citizen HousingPublic Services & WelfareORBIS PROTECT LIMITED
$476,282.88
Out of Hours Call Handling Service for Network Homes ResidentsPublic Services & WelfareOrbis Protect Limited
$275,000
Provision of Out of Hours Call Centre Services for Islington and Shoreditch Housing AssociationPublic Services & WelfareOrbis Protect Ltd
$250,000
Out-of-Hours Call Handling Service for AmicusHorizon ResidentsPublic Services & WelfareOrbis Protect Ltd
$200,000
Out of Hours Call Handling Service for CHPPublic Services & WelfareOrbis Protect Ltd
$143,568
Out-of-Hours Emergency Call Handling Service for OptivoPublic Services & WelfareOrbis Protect Limited
$160,024
Provision of Out of Hours Phone Service to Southway Housing TrustPublic Services & WelfareORBIS PROTECT LIMITED
$52,263
Out of Hours Call Handling Service for Wiltshire CouncilPublic Services & WelfareOrbis Protect Ltd
$73,704
Out of Hours Call Handling and Daily Telephone Overflow Services for Watford Community Housing TrustPublic Services & WelfareOrbis Protect Ltd
$100,000
Out of Hours Call Handling for London Borough of Hammersmith & FulhamPublic Safety & SecurityOrbis Protect Limited
$91,020
Award of Out of Hours Contact Centre Services to Orbis Protect by Aspire HousingPublic Services & WelfareOrbis Protect
$0
Provision of Out of Hours Call Service for Peabody TrustPublic Services & WelfareOrbis Protect Limtied
$443,520
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Out of Hours Call Handling Service for The Guinness Partnership
Won by Orbis Protect Ltd · The Guinness Partnership Ltd
£594Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Orbis Protect Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins public services and welfare contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
