Supply of Customer Support Officer for Norwich City Council Contact Centre
Norwich City Council e-Tendering · Awarded contract
AwardedSupply of Customer Support Officer for Norwich City Council Contact Centre
Awarded 17 Jul 2017
Awarded17 Jul 2017
Value£13.27
SupplierNPSS Security Services Ltd
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 8y 4mo ago12mo term
Awarded 17 July 2017Expired 16 July 2018
About
Norwich City Council e-Tendering awarded a contract to NPSS Security Services Ltd for the provision of a Customer Support Officer (CSO) at the customer contact centre in City Hall, Norwich.
The CSO will be based daily in the contact centre, which welcomes around 100,000 customers per annum seeking services such as housing advice, parking, council tax, housing benefits, and planning.
The contract includes a regular CSO and a relief CSO, with an initial term of one year and an option to extend for two additional years on a one-year-at-a-time basis.
The contract value is £13.27 and is planned to commence on 18 July 2017, with TUPE implications.
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Supply of Customer Support Officer for Norwich City Council Contact Centre
Won by NPSS Security Services Ltd · Norwich City Council e-Tendering
£13awarded
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