Provision of Customer Support Officer for Norwich City Council Contact Centre
Awarded 17 Jul 2017
About
Norwich City Council awarded a contract to NPSS Security Services Ltd.
for the provision of a Customer Support Officer (CSO) at its busy customer contact centre and reception at City Hall, Norwich.
The centre welcomes around 100,000 customers per annum seeking services such as housing advice, parking, council tax, housing benefits, and planning.
The contract requires a regular CSO and a relief CSO to be trained for the role, with the aim of maintaining a consistent presence that positively impacts the ambiance for customers and council staff.
The contract is for one year with an option to extend for an additional two years on a one-year-at-a-time basis, and commenced on 18 July 2017.
The contract value is £13.
TUPE implications apply.
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