Serco Awarded Contract for PIP New Claims Telephony Service
Awarded 04 Oct 2016
About
The Department for Work and Pensions awarded a contract to Serco Ltd for the delivery of a new claims telephony service for customers making new claims to Personal Independence Payment and for Disability Living Allowance recipients applying for PIP as part of the PIP reassessment programme.
The service supports growth in PIP demand resulting from the accelerated expansion of the managed reassessment of existing Disability Living Allowance cases.
The contract value is AUD 8,209,519.
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