Provision of National Managed IT Service for Personal Independence Payment (PIP) Assessments

About

Department for Work and Pensions awarded a contract to ATOS IT Services UK Limited for the provision of a national managed IT service supporting Personal Independence Payment (PIP), covering implementation and migration/transition services for use by Functional Assessment Service (FAS) Suppliers (Assessment Providers) from August 2023.

The contract was awarded through a Call-Off Competition from Technology Services 3 Lot 4.

The maximum contract value is £48.9 million, comprising £31.0 million for the contract as awarded, £3.9 million for the maximum 9-month permitted extension, and £14.0 million contingency.

The IT Managed Service solution will administer processes for the completion of all PIP assessment reports, including receiving referrals from the DWP PIP Computer System, conducting initial reviews, scheduling and booking appointments (at assessment centres, by video/phone, or at claimant's home), supporting all types of PIP assessments, facilitating audit processes, and sending assessment results to the DWP PIP Computer System.