Provision of Right to Buy Contact Centre Service for Social Housing Tenants and Landlords
Awarded 31 Mar 2021
About
The Department for Levelling Up, Housing and Communities awarded a contract to Exela Technologies Limited for the provision of a Right to Buy Contact Centre Service.
The service operates as a customer service centre for tenants of social housing and their landlords, including local authorities and housing associations.
It handles general enquiries through multiple media such as phone, live chat, web, email, and post, sends out relevant information packs, and provides dynamic tailored advice on eligibility for the Right to Buy scheme and affordability for tenants.
The service also supports landlords by informing them of the terms, process, and guidance for different Right to Buy schemes, including guidance on regulatory requirements placed on local authorities under the statutory scheme.
The contract value is £600,666.66.
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