Provision of Independent Health Complaints Advocacy Service in Torbay
Torbay Council · Awarded contract
AwardedProvision of Independent Health Complaints Advocacy Service in Torbay
Awarded 31 Mar 2019
Awarded31 Mar 2019
Value£119,900.00
SupplierThe Advocacy People
AgencyTorbay Council
RegionSouth West
CategoryHealth & Medical
Ended 2y 7mo ago5y term
Awarded 31 Mar 2019Expired 31 Mar 2024
About
Torbay Council awarded a contract to The Advocacy People for the provision of an Independent Health Complaints Advocacy (IHCA) Service supporting individuals over sixteen living in Torbay with complaints regarding NHS services or NHS-funded services.
The service is also available to people living elsewhere who have accessed such services within Torbay, subject to agreement with their local health complaints advocacy service.
The IHCA Service meets the statutory regulations set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
The contract value is £119,900.
Similar open tenders12
TenderCloses
Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical
23 Nov 2026
Independent Health Complaints Advocacy Service (IHCAS) – Provision Contract 1 Apr 2027 to 31 Mar 2030Health & Medical
23 Nov 2026
Liverpool City Council – Integrated Advocacy Service (Statutory and Non-Statutory)Public Services & Welfare
16 Nov 2026
Tameside Independent Advocacy Service – Person-Centred IMHA, IMCA, Care Act & NHS Complaints AdvocacyPublic Services & Welfare
02 Dec 2026
Tameside Independent Advocacy Service – IMHA, IMCA, Care Act and NHS Complaints SupportPublic Services & Welfare
02 Dec 2026
Adult and Children's Independent Advocacy Services – Bury Council & Greater Manchester ICBPublic Services & Welfare
16 Nov 2026
Integrated Advocacy and Independent Visiting Service for Plymouth Residents – Adults, Children & FamiliesPublic Services & Welfare
13 Nov 2026
All-Age Independent Advocacy Service for Cornwall and Isles of Scilly – Contract from 1 April 2027Public Services & Welfare
12 Nov 2026
All-Age Independent Advocacy Service for Cornwall and Isles of Scilly – Cornwall Council contract starting 01 April 2027Public Services & Welfare
12 Nov 2026
Children's Advocacy and Independent Visitors Service – Borough Council of Bolton (April 2027 start)Public Services & Welfare
26 Nov 2026
Children's Advocacy and Independent Visitors Service – Bolton Borough CouncilPublic Services & Welfare
26 Nov 2026
Independent Advocacy Services for Children and Young People — Perth and Kinross CouncilPublic Services & Welfare
07 Dec 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Independent Health Complaints Advocacy Service for Torbay CouncilHealth & MedicalSEAP Advocacy
$93,200
Provision of Independent Health Complaints Advocacy Service for Isle of Wight CouncilPublic Services & WelfareSwan Advocacy Network
$191,150
Commissioning of Independent Health Complaints Advocacy Service for Barnet ResidentsHealth & MedicalVoiceAbility
$137,874
Provision of Independent Health Complaints Advocacy Service for NHS Complaints in EnfieldPublic Services & WelfareVoiceability
$81,649.34
Provision of NHS Independent Health Complaints Advocacy Service for Hampshire County CouncilPublic Services & WelfareHampshire Advocacy Community Interest Company
$1
Provision of Independent Health Complaints Advocacy Service in Telford and WrekinPublic Services & WelfareEngaging Communites Staffordshire
$20,560
Provision of Healthwatch and Independent Health Complaints Advocacy Service in BuckinghamshirePublic Services & WelfareHealthwatch Bucks
$1,399,555
Provision of Local Healthwatch and Independent Complaints Advocacy Services by Dorset CouncilPublic Services & WelfareEvolving Communities CIC,The Advocacy People
$1,548,880
Award of Independent Health Complaints Advocacy Service to The Advocacy Project by London Borough of HackneyHealth & MedicalThe Advocacy Project
$92,290
Provision of Statutory Social Care and Health Complaints Advocacy Services in Devon and TorbayPublic Services & WelfareLiving Options Devon,NYAS
$4,421,269
Provided Independent Health Complaints Advocacy across Buckinghamshire (awarded to The Advocacy People)Public Services & WelfareThe Advocacy People
$35,241.17
Award of Healthwatch and Independent Health Complaints Advocacy Services in East SussexPublic Services & WelfareEast Sussex Community Voice
$2.34
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find health and medical tenders in South West in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Independent Health Complaints Advocacy Service in Torbay
Won by The Advocacy People · Torbay Council
£120Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new health and medical tenders
Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical · Closes 23 Nov 2026
Independent Health Complaints Advocacy Service (IHCAS) – Provision Contract 1 Apr 2027 to 31 Mar 2030Health & Medical · Closes 23 Nov 2026
From your alert: Health & Medical
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow The Advocacy People and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins health and medical contracts in South West?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get health and medical tenders in South West by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
