Provision of Flexible Worker Services for Tier 2 Contact Tracing Call Centre

Awarded 17 May 2020

View live tenders
Awarded17 May 2020
Value£155,000,000.00
RegionUnited Kingdom
CategoryHealth & Medical
Ended 6y 1mo ago5mo term
Awarded 17 May 2020Expired 16 Oct 2020

Department of Health and Social Care (DHSC) awarded a contract to NHS Professionals Limited for the provision of flexible workers to staff Tier 2 of the contact tracing call-centre operation.

This tier is centred around clinicians and serves as an escalation point for cases from Tier 3 before any requisite referral to the PHE oper.

The contract value is AUD 155,000,000.

Similar open tenders12

Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Health Access Worker Service for Rough Sleepers – City of London (12-Month Contract, £63,700)Health & Medical
27 Nov 2026
Provision of Mobile Diagnostic and Treatment Units – Countess of Chester Hospital NHS Foundation TrustHealth & Medical
02 Sep 2028
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare
10 Feb 2029
Provision of Work-Focused Activities via Flexible Support Fund DPS 2 for Jobcentre Plus Districts – England, Scotland and WalesPublic Services & Welfare
30 Sep 2028
Provision of Work-Focused Activities for Jobcentre Plus (England, Scotland & Wales) – Flexible Support Fund DPS 2 (DWP)Public Services & Welfare
23 Feb 2029
DWP Flexible Support Fund DPS 2 — Provision of Work-Focused Activities for Jobcentre Plus (England, Scotland, Wales)Public Services & Welfare
30 Sep 2028
Flexible Support Fund DPS 2 for Provision of Work-Focused Activities – DWP Jobcentre Plus (England, Scotland & Wales)Public Services & Welfare
23 Feb 2029
Warwickshire County Council Dynamic Purchasing System for Second‑Tier Agency Staffing (18 Lots, 4-Year DPS)Public Services & Welfare
23 Feb 2029
Work and Health Support Framework – NHS Birmingham & Solihull ICB (West Midlands, 4‑year, £36M est.)Public Services & Welfare
23 Nov 2026
Provision of Work-Focused Activities for Jobcentre Plus Districts (FSF DPS 2) – DWPPublic Services & Welfare
23 Feb 2029
Dynamic Purchasing System for Temporary, Contractor and Interim Staffing – Hackney Borough Council Preferred Supplier ListingPublic Services & Welfare
16 Jan 2029

Other similar contracts12

Provision of Contingent Labour Contact Centre Roles to the Department of Health and Social Care (T&T)Public Services & WelfareMethods Business and Digital Technology Limited
$298,450
Provision of COVID-19 Contact Centre Services by Teleperformance Ltd for NHS DigitalPublic Services & WelfareTeleperformance Ltd
$28,000,000
Provision of Contingent Labour Contact Centre Roles to the Department of Health and Social Care (T&T)Public Services & WelfareConcept Resourcing Group Ltd
$405,815.8
Provision of NHS App Contact Centre Services for COVID-19 ResponseHealth & MedicalTeleperformance Ltd
$7,000,000
Supply of Flexible Workers for COVID Oxygen and Ventilation Programme by NHS ProfessionalsHealth & MedicalNHS PROFESSIONALS LIMITED
$2,136,761
Provision of Non-Clinical Temporary and Fixed Term Staff for Test and TraceHealth & MedicalHUNTER HEALTHCARE RESOURCING LIMITED
$47,148.48
Provision of Business-as-Usual Consultancy for NHS Test and TraceConsultancy & LegalCarnall Farrar Ltd
$572,475
Strategic Support for Contact Centres in Test and Trace ProgrammeConsultancy & LegalDavies Consulting and Managed Services Ltd
$178,200
Supply of Antibody Contact Tracing Support to Department of Health and Social CareHealth & MedicalFirst Derivatives PLC
$568,701
Provision of Additional Test & Protect Call Centre Capacity for NHS National Services ScotlandHealth & MedicalPursuit Digital Ltd
$10,200,000
Provision of COVID-19 Vaccine Certification Call Centre ServicesHealth & MedicalTELEPERFORMANCE LIMITED
$25,000,000
Rapid Deployment of COVID-19 Contact Tracers for Test and Protect Call CentreHealth & MedicalBarrhead Travel Service Ltd
$1,800,000

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find health and medical tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow NHS Professionals Limited and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get health and medical tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.