London Borough of Sutton · Awarded contract

Awarded

Provision of Customer Platform (CRM, Customer Account, and Web Forms) for London Borough of Sutton and Royal Borough of Kingston

Awarded 15 Jan 2019

View live tenders

Awarded15 Jan 2019

Value£307,355.00

SupplierFirmstep

AgencyLondon Borough of Sutton

RegionLondon

CategoryIT & Software

Ended 5y 10mo ago2y term

Awarded 15 Jan 2019Expired 14 Jan 2021

About

London Borough of Sutton awarded a contract to Firmstep for the provision of a customer platform comprising a Customer Relationship Management (CRM) system, customer account ('my account'), a web forms solution, and integration with back office systems.

The contract, valued at £307,355, was initially for a period of two years commencing on 15th January 2019, with an option to extend for a further one year at the discretion of the Councils.

The platform was intended to serve both councils and partner organisations, including Achieving for Children and Sutton Housing Partnership, based on an open architecture and cloud technology to support future digital solutions and integration.

Similar open tenders12

Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software

11 Jan 2027

London Borough of Sutton Flexible DPS for Children in Care and Care Leavers Accommodation and SupportPublic Services & Welfare

09 Feb 2030

Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal

06 Nov 2026

Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software

09 Nov 2026

Subscription for Market Intelligence and Document Search Platform – Financial Reporting Council (UK)IT & Software

18 Nov 2026

Registration Services Booking and Management System – The CouncilIT & Software

13 Nov 2026

Direct Payment Payroll and Managed Account Services Framework – Southend-on-Sea City CouncilPublic Services & Welfare

02 Dec 2026

Innovative Platform for Homebased Domiciliary Care, Reablement and Live‑in Services – London Borough of Richmond Upon ThamesHealth & Medical

29 Jun 2032

Market Engagement — Community Safety Patrolling and Response Services for London Borough of CroydonPublic Safety & Security

09 Nov 2026

Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal

20 Nov 2026

Market Engagement: Income Advice and Guidance Service for Older People – London Borough of CroydonPublic Services & Welfare

11 Nov 2026

System Integrator for Billing and CRM Implementation – United UtilitiesIT & Software

18 Dec 2026

Other similar contracts12

Provision of a Customer Relationship Management System for Sefton CouncilIT & SoftwareFirmstep

$210,000

Replacement of CRM System for Bury CouncilIT & SoftwareFirmstep

$200,000

Award of Customer Relationship Management System Contract to FirmstepIT & SoftwareFirmstep

$96,500

Provision of Customer Relationship Management Solution and Associated Services to Leicester City CouncilIT & SoftwareFirmstep Limited

$1,400,000

Supply of CRM Software to City of London CorporationIT & SoftwareFirmstep Ltd

$298,677

Supply of IT/Software Solution for Customer Services to London Borough of WandsworthIT & SoftwareFirmstep Ltd

$676,645

CRM Service Contract Awarded to Business Web Software Ltd (Firmstep) by Suffolk County CouncilIT & SoftwareBusiness Web Software ltd (Trading as Firmstep

$42,000

Provision of CRM System with Customer Portal and E-Forms to London Borough of Hammersmith & FulhamIT & SoftwareGranicus-Firmstep Limited

$250,010

Implementation of CRM Solution with Customer Portal by Firmstep Ltd for SE Shared ServicesIT & SoftwareFirmstep Ltd

$96,540

Provision of Customer Management System for Watford Borough CouncilIT & SoftwareFirmstep Ltd

$405,000

Supply of Customer Experience Platform (CRM) to Buckinghamshire CouncilIT & SoftwareGranicus-Firmstep Ltd

$149,500

Provision of Customer Relationship Management and Web System to Hartlepool Borough CouncilIT & SoftwareFirmstep

$79,000

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find IT and software tenders in London in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.

Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.

Instant or dailyGet an email when a match is published, or one summary a day.

Gmail

OutlookAny other inboxWorks with any email address

GovMarketto you

7:00 am

2 new IT and software tenders

Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software · Closes 11 Jan 2027

London Borough of Sutton Flexible DPS for Children in Care and Care Leavers Accommodation and SupportPublic Services & Welfare · Closes 9 Feb 2030

From your alert: IT & Software

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.

Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Firmstep and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.

Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.

Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in London by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month