Supply of Customer Experience Platform (CRM) to Buckinghamshire Council
Buckinghamshire Council · Awarded contract
AwardedSupply of Customer Experience Platform (CRM) to Buckinghamshire Council
Awarded 14 Jun 2021
Awarded14 Jun 2021
Value£149,500.00
SupplierGranicus-Firmstep Ltd
AgencyBuckinghamshire Council
RegionUnited Kingdom
CategoryIT & Software
Ended 3y 5mo ago2y term
Awarded 14 June 2021Expired 14 June 2023
About
Buckinghamshire Council awarded a contract to Granicus-Firmstep Ltd for a Customer Experience Platform (CRM).
The contract covers service designer, customer portal, staff portal, and a Customer Service Hub inclusive of 15 users, along with MyAccount per secure service benefits.
The contract value is AUD 149,500.
Similar open tenders12
TenderCloses
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Regional SaaS CRM and Management Information System for Employability and Skills – Edinburgh & South East ScotlandIT & Software
11 Jan 2027
British Council Global Colleague Experience Platform for ~8,500 Staff in 100+ CountriesIT & Software
23 Nov 2026
Council Photography Services Framework for Events, Campaigns and CommunicationsArts & Culture
05 Nov 2026
Digital Customer Engagement Platform for The Group's Customer Influence FrameworkIT & Software
25 Nov 2026
Regional Data Platform Market Engagement – Cambridgeshire and Peterborough Combined AuthorityIT & Software
13 Nov 2026
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Registration Services Booking and Management System – The CouncilIT & Software
13 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Business Continuity Management System (BCMS) for the British CouncilIT & Software
24 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Award of Customer Experience Platform to Granicus-Firmstep Limited by Ipswich Borough CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$105,360
Provision of Digital Customer Relationship Platform to London Borough of HaringeyIT & SoftwareGranicus-Firmstep Limited
$924,855
Awarded Contract for CRM System, Website, and Intranet Platform to Granicus-Firmstep Limited by North Hertfordshire District CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$166,573
Supply of Corporate CRM System to Milton Keynes CouncilIT & SoftwareGranicus-Firmstep Limited
$462,817
Supply of CRM System for Communities Function to West Sussex County CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$65,000
Supply of Customer Experience Software Platforms to Coventry City CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$665,000
Supply of Customer Relationship Management System to Nuneaton & Bedworth Borough CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$138,300
Supply of CRM System to North Hertfordshire District CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$141,046
Award of E-Forms and Services Portal Contract to Granicus-Firmstep LtdIT & SoftwareGranicus-Firmstep Ltd
$310,000
Award of GovService Customer Experience Platform to Granicus-Firmsteps Ltd by Ipswich Borough CouncilIT & SoftwareGranicus-Firmsteps Ltd
$150,495
Provision of CRM System with Customer Portal and E-Forms to London Borough of Hammersmith & FulhamIT & SoftwareGranicus-Firmstep Limited
$250,010
Provision of Customer Engagement Platform for Wirral Borough CouncilIT & SoftwareGRANICUS-FIRMSTEP Ltd
$240,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply of Customer Experience Platform (CRM) to Buckinghamshire Council
Won by Granicus-Firmstep Ltd · Buckinghamshire Council
£150Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software · Closes 11 Jan 2027
Regional SaaS CRM and Management Information System for Employability and Skills – Edinburgh & South East ScotlandIT & Software · Closes 11 Jan 2027
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Granicus-Firmstep Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
