Replacement of CRM System for Bury Council
Awarded19 Jul 2017
Value£200,000.00
SupplierFirmstep
AgencyBury Council
RegionNorth West
CategoryIT & Software
Ended 6y 4mo ago3y term
Awarded 19 July 2017Expired 19 July 2020
About
Bury Council awarded a contract to Firmstep for the replacement of its long-established Customer Relationship Management (CRM) system.
The new system manages customer contact via the Council's Self Serve website, a dedicated customer contact centre, and reception areas across the borough, covering a broad spectrum of council services and integrating with numerous back office and third-party systems.
It also provides status updates and historical information to customers through a portal.
The contract value is £200,000.
Similar open tenders12
TenderCloses
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Registration Services Booking and Management System – The CouncilIT & Software
13 Nov 2026
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Business Continuity Management System (BCMS) for the British CouncilIT & Software
24 Nov 2026
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
On-site Committee Management Software – Derry City and Strabane District CouncilIT & Software
20 Nov 2026
Software and Management System for the Crisis & Resilience FundIT & Software
18 Nov 2026
Procurement of Unified Communications Telephony and Contact Centre SystemIT & Software
30 Nov 2026
System Integrator for Billing and CRM Implementation – United UtilitiesIT & Software
18 Dec 2026
Dynamic Purchasing System for Temporary, Contractor and Interim Staffing – Hackney Borough Council Preferred Supplier ListingPublic Services & Welfare
16 Jan 2029
Supply and Support of Cloud-hosted Integrated Workplace Management System – North Ayrshire CouncilIT & Software
07 Dec 2026
Other similar contracts12
Contract and supplierAwarded value
Award of Customer Relationship Management System Contract to FirmstepIT & SoftwareFirmstep
$96,500
Provision of a Customer Relationship Management System for Sefton CouncilIT & SoftwareFirmstep
$210,000
Provision of Customer Platform (CRM, Customer Account, and Web Forms) for London Borough of Sutton and Royal Borough of KingstonIT & SoftwareFirmstep
$307,355
CRM Service Contract Awarded to Business Web Software Ltd (Firmstep) by Suffolk County CouncilIT & SoftwareBusiness Web Software ltd (Trading as Firmstep
$42,000
Provision of Customer Relationship Management and Web System to Hartlepool Borough CouncilIT & SoftwareFirmstep
$79,000
Supply and Implementation of a Customer Relationship Management System for Durham County CouncilIT & SoftwareFirmstep
$1,719,000
Provision of Customer Relationship Management Solution and Associated Services to Leicester City CouncilIT & SoftwareFirmstep Limited
$1,400,000
Supply of CRM Software to City of London CorporationIT & SoftwareFirmstep Ltd
$298,677
Supply of Customer Relationship Management (CRM) System to Nuneaton & Bedworth Borough CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$190,260
Supply of Customer Experience Platform (CRM) to Buckinghamshire CouncilIT & SoftwareGranicus-Firmstep Ltd
$149,500
Supply of Customer Relationship Management System to Nuneaton & Bedworth Borough CouncilIT & SoftwareGRANICUS-FIRMSTEP LIMITED
$138,300
Implementation of CRM Solution with Customer Portal by Firmstep Ltd for SE Shared ServicesIT & SoftwareFirmstep Ltd
$96,540
GovMarket
We do the hard work.
You win the work.
We find the tenders, read the documents and track who wins, so your time goes on bids you can win.
–open IT and software tenders right now
–new in the last 7 days
–contracts awarded in the last 12 months
7 days free, then £36/GBP per month
Revenue from government work£312K won so far
