Provision of COVID-19 Contact Centre Services for PPE Supplier Offer Backlog Clearance
Crown Commercial Service : Cabinet Office · Awarded contract
AwardedProvision of COVID-19 Contact Centre Services for PPE Supplier Offer Backlog Clearance
Awarded 21 Apr 2020
Awarded21 Apr 2020
Value£200,000.00
SupplierArvato Limited
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 6y 6mo ago30d term
Awarded 21 Apr 2020Expired 21 May 2020
About
Crown Commercial Service : Cabinet Office awarded a contract to Arvato Limited for contact centre services to clear a backlog of PPE supplier offers during the COVID-19 response.
The contract was valued at £200,000.
Similar open tenders12
TenderCloses
Spark — The Technology Innovation MarketplaceIT & Software
16 Feb 2029
Cyber Security Services 3 – Government and Public Sector Purchasing System Extended to 13/02/2029IT & Software
11 Feb 2029
Insurance Services 3 — 96-Month Dynamic Purchasing System (Crown Commercial Service)Finance & Insurance
07 Feb 2028
Spark – Technology Innovation Marketplace DPS for Public Sector Procurement (extended to 15/11/2026)IT & Software
13 Feb 2029
Research and Insights Services for UK Central Government and Public Sector – DPSResearch & Development
24 Feb 2029
Construction Professional Services – Dynamic Purchasing System (Crown Commercial Service)Construction
24 Feb 2029
Pan-Government Fund Administration and Disbursement Services DPS – Crown Commercial ServiceFinance & Insurance
27 Nov 2030
Marketing, Communications, Creative and Events Services for UK Public Sector — Communications Marketplace DPSConsultancy & Legal
23 Feb 2029
Procurement Services Framework for Uniforms, Workwear, PPE and Associated Services (Local & National)Manufacturing & Industrial
05 Nov 2026
Pan-Government Agreement for Income Generation from Estates, Assets and Intellectual PropertyMiscellaneous
14 Sep 2028
Extension of Artificial Intelligence Dynamic Purchasing System for Public Sector – Crown Commercial ServiceIT & Software
24 Feb 2029
Artificial Intelligence Services Dynamic Purchasing System – Crown Commercial ServiceIT & Software
21 Feb 2029
Other similar contracts12
Contract and supplierAwarded value
Award of Contact Centre Services to Arvato Limited by Companies HousePublic Services & WelfareARVATO LIMITED
$9,060,383
Provision of Contact Centre Services for the Home OfficePublic Services & WelfareSerco Limited
$40,000,000
Award of Contact Centres and Business Services Framework by Crown Commercial ServicePublic Services & WelfareNCO EUROPE LIMITED,go-centric ltd,TELEPERFORMANCE LIMITED,VENTRICA LTD,HINDUJA GLOBAL SOLUTIONS UK LIMITED,ARVATO LIMITED,Sitel UK Limited,SHARED SERVICES CONNECTED LTD,TTEC (UK) SOLUTIONS LIMITED,Capita Business Services Ltd,SERCO LIMITED,G4S FACILITIES MANAGEMENT (UK) LIMITED,CHARLES NOVACROFT DIRECT LIMITED,THE CONTACT COMPANY LTD,ResQ Limited,ACCENTURE (UK) LIMITED,LIBERATA UK LIMITED,NHS SHARED BUSINESS SERVICES LIMITED
$3,500,000,000
Provision of Contact Centre Services for The Single Service Centre (SERCO Contract)Public Services & WelfareSerco
$211,876,932.5
Surge Contact Centre Call Handling for FCO COVID-19 Consular ResponsePublic Services & WelfareTELEPERFORMANCE LIMITED
$3,000,000
Award of Pan-Government Framework Agreement for Contact Centre ServicesConsultancy & LegalPlease find list of successful awarded suppliers under Attachmen
$645,000,000
Award of Contact Centre Services to Serco Limited by Companies HousePublic Services & WelfareSerco Limited
$23,831,000
Provision of COVID-19 Contact Centre Services by Teleperformance Ltd for NHS DigitalPublic Services & WelfareTeleperformance Ltd
$28,000,000
Contact Centre Capacity for EU Exit Support to the Cabinet OfficePublic Services & WelfareSERCO LIMITED
$130,048.49
Emergency Capacity Contact Centre Services for Vulnerable People Support ServicePublic Services & WelfareSerco Ltd
$45,750,000
Serco Awarded PHE Communications Contact Centre Services ContractPublic Services & WelfareSerco
$5,000,000
Provision of Energy Affordability Contact Centre and Application Processing Services for BEISPublic Services & WelfareARVATO LIMITED
$1,942,930.11
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of COVID-19 Contact Centre Services for PPE Supplier Offer Backlog Clearance
Won by Arvato Limited · Crown Commercial Service : Cabinet Office
£200Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
Spark — The Technology Innovation MarketplaceIT & Software · Closes 16 Feb 2029
Cyber Security Services 3 – Government and Public Sector Purchasing System Extended to 13/02/2029IT & Software · Closes 11 Feb 2029
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Arvato Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins public services and welfare contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
