Online Counselling Services for 11-18 Year Olds in Leicester, Leicestershire & Rutland
NHS Midlands and Lancashire Commissioning Support Unit · Awarded contract
AwardedOnline Counselling Services for 11-18 Year Olds in Leicester, Leicestershire & Rutland
Awarded 31 May 2021
Ended 5mo ago5y term
Awarded 31 May 2021Expired 30 May 2026
About
NHS Midlands and Lancashire Commissioning Support Unit awarded a contract to KOOTH PLC for online counselling services for 11-18 year olds in Leicester, Leicestershire and Rutland.
The service provides access to web chat, one-to-one chat sessions, email correspondence, an easy-to-use website for information and articles, and online one-to-one counselling via instant messaging with trained counsellors.
It also includes signposting to other local and national agencies for ongoing support.
The contract is for three years from June 1, 2021, with an option to extend by up to 24 months, and a total value of up to £700,000 if the extension is exercised.
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Other similar contracts12
Contract and supplierAwarded value
Online Counselling & Talking Therapies Service for Children and Young People in Plymouth, DevonHealth & MedicalKOOTH DIGITAL HEALTH LIMITED
$83,760
Online Counselling and Wellbeing Support for Young People in HarrowHealth & MedicalKooth
$14,250
Online Counselling and Wellbeing Support for Young People in BrentHealth & MedicalKooth
$4,154
Sheffield City Council awarded Online Counselling Service Pilot to Kooth LimitedHealth & MedicalKooth Limited
$128,300
Online Counselling and Wellbeing Support for Young People in North West LondonHealth & MedicalKooth
$17,685
Delivery of Online Mental Health Support Service for Children and Young People in LincolnshireHealth & MedicalKooth Digital Health Limited
$799,200
Online Counselling and Wellbeing Support for Young People in HillingdonHealth & MedicalKooth
$14,340
Award of Face-to-Face and Online Counselling Services for Young People in KnowsleyHealth & MedicalKooth Limited
$318,000
Award of Children and Young People's Mental Health Digital Support Service to KOOTH PLCHealth & MedicalKOOTH PLC
$800,000
Award of Digital Mental Health Support Service for Young People in SeftonHealth & MedicalKooth Limited
$682,500
Provision of Online Emotional Support Service for Children and Young People by Cumberland CouncilHealth & MedicalKooth Digital Health Limited
$249,480
Online Counselling for Young People by XenZoneHealth & MedicalXenZone
$270,000
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Online Counselling Services for 11-18 Year Olds in Leicester, Leicestershire & Rutland
Won by KOOTH PLC · NHS Midlands and Lancashire Commissioning Support Unit
£700Kawarded
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Digital Parent Chat Service for Leicester Families — Parenting Support for Children 0–19 (up to 25 SEND)Public Services & Welfare · Closes 9 Nov 2026
Parent Chat: Digital Parenting Support for Leicester Parents and Carers (0–19; up to 25 SEND)Public Services & Welfare · Closes 9 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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