Evaluation of Pay and Works Rights Helpline Integration with Acas Helpline
UK SHARED BUSINESS SERVICES LIMITED · Awarded contract
AwardedEvaluation of Pay and Works Rights Helpline Integration with Acas Helpline
Awarded 30 Nov 2015
Ended 10y 5mo ago6mo term
Awarded 30 Nov 2015Expired 30 May 2016
About
UK Shared Business Services Limited awarded a contract to IFF Research for the evaluation of the integration of the Pay and Works Rights Helpline (PWRH) with the Acas Helpline, assessing whether the service offering meets the needs of PWR topic calls.
The evaluation covers caller experience, call outcomes, and profiling of those accessing the Acas Helpline with a PWR topic enquiry.
The contract, valued at AUD 25,000, was procured under Market Research Framework RM1086 Lot 2 – Specialism – Quantitative.
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Evaluation of Pay and Works Rights Helpline Integration with Acas Helpline
Won by IFF Research · UK SHARED BUSINESS SERVICES LIMITED
£25Kawarded
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