Employee Engagement Research Services for Transport for London

About

Transport for London awarded a contract to ORC International for customer research and insight services relating to employee engagement research.

The contract period was three years from an estimated start date of March 2016, with two optional one-year extensions, for a maximum duration of five years.

The estimated total value ranged from £300k to £2.7m over the possible five-year period, allowing for unforeseen changes such as cancellation of the Annual Viewpoint Census Survey and/or supplementary Pulse Survey, and any increase or decrease of ad-hoc surveys.

The value also allowed for the eventuality of Crossrail and the Greater London Authority (GLA) and any of its Functional Bodies using the contract, including the London Legacy Development Corporation (LLDC), Mayor’s Office for Policing and Crime (MOPAC), Metropolitan Police Services (MPS), London Fire and Emergency Planning Authority (LFEPA), and Old Oak and Park Royal Development Corporation (OPDC).

Variations could occur, such as a Pulse Survey needing to be carried out by the same agency that conducted the ViewPoint Census Survey, and TfL reserved the right to occasionally tender projects with some element of employee engagement research to other agencies.

The contract value was AUD 1,300,877.