Consultancy Services for Contact Centre Improvement at HM Land Registry
H M LAND REGISTRY · Awarded contract
AwardedConsultancy Services for Contact Centre Improvement at HM Land Registry
Awarded 29 May 2017
Awarded29 May 2017
Value£0.00
SupplierBridge House Consulting Ltd
AgencyH M LAND REGISTRY
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 9y 4mo ago2mo term
Awarded 29 May 2017Expired 13 July 2017
About
HM Land Registry awarded a contract to Bridge House Consulting Ltd for consultancy services to identify and quantify opportunities to improve call handling performance within its contact centres.
The work involved on-site analysis at the Customer Service Centre locations in Swansea and Durham, as well as visits to Head Office in Croydon for reporting and senior stakeholder engagement.
The consultancy focused on the 'what' and 'how' of enhancing call handling efficiency, with consideration of organisational restructuring, workflow redesign, technology, people, and process improvements.
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Consultancy Services for Contact Centre Improvement at HM Land Registry
Won by Bridge House Consulting Ltd · H M LAND REGISTRY
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