Award of Customer Service Centre Services to Serco Limited by Hertfordshire County Council
Hertfordshire County Council · Awarded contract
AwardedAward of Customer Service Centre Services to Serco Limited by Hertfordshire County Council
Awarded 31 Mar 2024
Awarded31 Mar 2024
Value£17,826,556.00
SupplierSERCO LIMITED
RegionEast of England
CategoryPublic Services & Welfare
Expires in 1y 5mo4y term, 65% elapsed
Awarded 31 Mar 2024Expires 30 Mar 2028
About
Hertfordshire County Council awarded a contract to Serco Limited for the provision of a Customer Service Centre service.
The contract was awarded using CCS Framework RM6181 for Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.
The initial call-off period is 4 years with the option to extend for two periods of up to 12 months each.
The contract value is £17,826,556, which allows for the two 12-month extension periods.
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Award of Customer Service Centre Services to Serco Limited by Hertfordshire County Council
Won by SERCO LIMITED · Hertfordshire County Council
£17.8Mawarded
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Recruitment Agency Framework for Hertfordshire County Council and Participating Local AuthoritiesPublic Services & Welfare · Closes 20 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
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