Award of Community Alarm Call Monitoring Service to Deane Helpline by Alliance Homes
Alliance Homes · Awarded contract
AwardedAward of Community Alarm Call Monitoring Service to Deane Helpline by Alliance Homes
Awarded 31 Mar 2020
Awarded31 Mar 2020
Value£200,000.00
SupplierDeane Helpline
AgencyAlliance Homes
RegionSouth West
CategoryPublic Services & Welfare
Ended 4y 7mo ago1y 12mo term
Awarded 31 Mar 2020Expired 30 Mar 2022
About
Alliance Homes awarded a contract to Deane Helpline for a 24-hour, 365-day community alarm call monitoring service covering approximately 1,250 customers across sheltered and extra care housing schemes.
The service includes monitoring of dispersed alarms and handling emergency and non-emergency calls from customers, staff, and contractors, with call handlers assessing situations, summoning emergency assistance, providing reassurance, and reporting incidents.
The contract value is £200,000.
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Award of Community Alarm Call Monitoring Service to Deane Helpline by Alliance Homes
Won by Deane Helpline · Alliance Homes
£200Kawarded
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Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security · Closes 27 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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