London Borough of Hillingdon · Awarded contract
Awarded

Provision of 24-Hour Telecare Monitoring Service for London Borough of Hillingdon

Awarded 04 Dec 2017

View live tenders
Awarded04 Dec 2017
Value£862,000.00
SupplierAnchor Hanover Group
AgencyLondon Borough of Hillingdon
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 5y 11mo ago3y term
Awarded 4 Dec 2017Expired 3 Dec 2020

About

London Borough of Hillingdon awarded a contract to Anchor Hanover Group for the provision of a 24-hour telecare monitoring service, including a social alarm and telecare 24/7 monitoring service and an out-of-hours emergency answering service.

The contract, valued at £862,000, covers monitoring of a hardwired system across 20 sheltered housing schemes, approximately 55 bungalows, and 3 extra schemes, totaling 1,555 connections, and provides telephone support to elderly residents, with assurance and escalation to named responders, mobile response units, or emergency services.

The service has been offered free to residents over 85 since 2011 and extended to those over 80 in 2015, benefiting approximately 4,500 residents.

The contract is for an initial term of 3 years, extendable by 1 year at the Council's option, for a total of 4 years.

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