24/7 Telecare Call Monitoring and Emergency Response System for Yorkshire Coast Homes
Yorkshire Coast Homes · Awarded contract
Awarded24/7 Telecare Call Monitoring and Emergency Response System for Yorkshire Coast Homes
Awarded 31 May 2016
Awarded31 May 2016
Value£344,735.00
SupplierEldercare UK Ltd
AgencyYorkshire Coast Homes
RegionUnited Kingdom
CategoryIT & Software
Ended 7y 5mo ago2y 12mo term
Awarded 31 May 2016Expired 30 May 2019
About
Yorkshire Coast Homes awarded a contract to Eldercare UK Ltd for a 24/7 call monitoring service, including call handling software compliant with Telecare Services Association (TSA) standards, identification of personal and environmental sensor activations, a dedicated emergency line, at least 3,300 connections, a minimum of two call handlers at any time, appropriate advice and response, full disaster recovery, response to 100% of activations within 180 seconds, and out-of-hours emergency repairs call handling with diagnostic priority assessment.
The contract value is £344,735.
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24/7 Telecare Call Monitoring and Emergency Response System for Yorkshire Coast Homes
Won by Eldercare UK Ltd · Yorkshire Coast Homes
£345Kawarded
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Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security · Closes 27 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical · Closes 27 Nov 2026
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