States of Jersey · ProContract

Closed

Tender: Out-of-Hours Emergency Call Handling Service – Government of Jersey Infrastructure and Environment

Released about 1 month ago

Closed16 Oct 2026

Likely valueEstimate£90K to £240KInflation adjusted

LocationJersey

AgencyStates of Jersey

SourceProContract

CategoryPublic Safety & Security

Submissions closedClosed Fri, 16 Oct 2026

About

Government of Jersey Infrastructure and Environment Department is seeking a supplier for a professional Out of Hours Emergency Call Handling Service to support the Department's emergency response arrangements outside normal working hours. The service must provide a single point of contact for members of the public, emergency services, parish authorities and other stakeholders reporting incidents relating to Government-owned infrastructure and assets. The appointed contractor will receive, assess, record, triage and escalate calls in accordance with agreed procedures and Service Level Agreements (SLAs), ensuring appropriate Duty Officers are contacted when intervention is required.

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Likely value £90K to £240K

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£108,276

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Out of Hours Call Handling Service for London Borough of SuttonPublic Services & WelfareSITEL

£166,000

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States of Jersey

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