Supply of Complaint Management System (Casetracker) to Stevenage Borough Council
STEVENAGE BOROUGH COUNCIL · Awarded contract
AwardedSupply of Complaint Management System (Casetracker) to Stevenage Borough Council
Awarded 05 Aug 2024
Awarded05 Aug 2024
Value£44,875.00
SupplierROL Solutions Ltd t/a Govmetric
RegionEast of England
CategoryIT & Software
Expires in 9mo2y 12mo term, 75% elapsed
Awarded 5 Aug 2024Expires 4 Aug 2027
About
Stevenage Borough Council awarded a contract to ROL Solutions Ltd t/a Govmetric for the provision of a corporate complaint management system, specifically the Casetracker solution by Govmetric.
The contract value was AUD 44,875.
Similar open tenders12
TenderCloses
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security
30 Nov 2026
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Tonbridge Cemetery Records Management Software – Tonbridge & Malling Borough CouncilIT & Software
05 Nov 2026
Supply, Installation and Support of Moving Traffic Enforcement (MTE) Camera System – North Yorkshire CouncilPublic Safety & Security
08 Nov 2026
Uniform, Inventory and Asset Management Solution – Nottinghamshire PoliceIT & Software
04 Nov 2026
Registration Services Booking and Management System – The CouncilIT & Software
13 Nov 2026
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
On-site Committee Management Software – Derry City and Strabane District CouncilIT & Software
20 Nov 2026
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Cotham School – Procurement of SaaS School Management Information System (MIS)IT & Software
20 Nov 2026
Replacement of Street & Address Gazetteers and Public Web Mapping System – Unitary CouncilIT & Software
04 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Award of GovMetric CaseTracker Case Management Solution to ROL Solutions LtdIT & SoftwareROL Solutions Ltd t/a GovMetric
$175,000
Supply of Complaints Management System to Middlesbrough CouncilIT & SoftwareComputer Application Services Limited
$33,250
Supply of Complaints Management System via G-Cloud 13 Framework to Middlesbrough Borough CouncilIT & SoftwareComputer Application Services Ltd
$33,250
Provision of Complaints Management Tool via G-Cloud 12 Framework to Cambridge City CouncilIT & Softwarerol solutions
$24,000
CaseTracker Case Management Solution Supplied to Staffordshire County CouncilIT & SoftwareROL Solutions Ltd
$130,500
Supply of Corporate Case Management and Complaints System to Islington CouncilIT & SoftwareROL SOLUTIONS LTD
$164,250
Supply of Case Management Software to Bedford Borough CouncilIT & SoftwareELECTED TECHNOLOGIES LIMITED
$5,100
Supply of Case Management System for Investigations to London Borough of HackneyIT & SoftwareDatatank Ltd
$16,770
Supply of Customer Satisfaction Management Platform for Norwich City Council WebsiteIT & SoftwareROL Solutions Ltd (aka GovMetric)
$40,570
Supply of CRM Software for Trading Standards Complaint Management to Gloucestershire County CouncilIT & SoftwareCivica UK Limited
$138,346.53
Supply of Customer Satisfaction ICT Interface to Staffordshire County CouncilIT & SoftwareGovmetric CX - Rol Solutions Ltd
$90,000
Corporate Case Management and Complaints System Implementation by Rol Solutions Ltd for London Borough of IslingtonIT & SoftwareROL SOLUTIONS LTD
$164,250
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in East of England in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply of Complaint Management System (Casetracker) to Stevenage Borough Council
Won by ROL Solutions Ltd t/a Govmetric · STEVENAGE BOROUGH COUNCIL
£45Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security · Closes 30 Nov 2026
Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security · Closes 30 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow ROL Solutions Ltd t/a Govmetric and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in East of England?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in East of England by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
