Middlesbrough Borough Council · Awarded contract

Awarded

Supply of Complaints Management System via G-Cloud 13 Framework to Middlesbrough Borough Council

Awarded 18 Nov 2024

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Awarded18 Nov 2024

Value£33,250.00

SupplierComputer Application Services Ltd

AgencyMiddlesbrough Borough Council

RegionNorth East

CategoryIT & Software

Expires in 13d1y 12mo term, 98% elapsed

Awarded 18 Nov 2024Expires 17 Nov 2026

About

Middlesbrough Borough Council awarded a contract to Computer Application Services Ltd for a complaints management system under the G-Cloud 13 Framework (RM1557.13).

The software is designed to improve complaints handling and reporting while reducing costs and risks, enabling the logging and tracking of all complaints, customer feedback, and enquiries in one integrated system, including FOI, EIR, and SAR case types.

The contract value is AUD 33,250, procured under PCR 2015.

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