Supply of Cloud-Based Softphone Telephony Solution for British Council's UK Contact Centre
BRITISH COUNCIL(THE) · Awarded contract
AwardedSupply of Cloud-Based Softphone Telephony Solution for British Council's UK Contact Centre
Awarded 21 Jul 2019
Awarded21 Jul 2019
Value£95,000.00
SupplierIMI Mobile Europe Ltd
AgencyBRITISH COUNCIL(THE)
RegionUnited Kingdom
CategoryIT & Software
Ended 6y 4mo ago1y term
Awarded 21 July 2019Expired 20 July 2020
About
British Council (The) awarded a contract to IMI Mobile Europe Ltd for a cloud-based softphone telephony solution and associated management software for its UK contact centre.
The solution, valued at AUD 95,000, is intended to facilitate flexible working and systems integration by removing the need for traditional hardware such as on-site servers and desk-based phones.
The contract covers a pilot in the UK contact centre, which consists of 20 staff handling enquiries via telephone, e-mail, web-form, and social media using Salesforce CRM, with potential rollout across the global customer service network.
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Supply of Cloud-Based Softphone Telephony Solution for British Council's UK Contact Centre
Won by IMI Mobile Europe Ltd · BRITISH COUNCIL(THE)
£95Kawarded
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Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
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