Supply and Implementation of Secure Customer Portal for Southampton City Council
SOUTHAMPTON CITY COUNCIL · Awarded contract
AwardedSupply and Implementation of Secure Customer Portal for Southampton City Council
Awarded 16 Aug 2015
Awarded16 Aug 2015
Value£229,000.00
SupplierFirmstep Limited
AgencySOUTHAMPTON CITY COUNCIL
RegionSouth East
CategoryIT & Software
Ended 9y 3mo ago2y term
Awarded 16 Aug 2015Expired 16 Aug 2017
About
Southampton City Council awarded a contract to Firmstep Limited for the supply and implementation of a Secure Customer Portal, valued at £229,000.
The portal enables the Council's customers to request and manage council services through a personal account, with authentication via a single sign-on process.
Accessible through the City Council's website, the portal includes features such as single sign-on, personal account and registration, requests for service, management of requests, and management of services.
Similar open tenders12
TenderCloses
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software
09 Nov 2026
Direct Payment Payroll and Managed Account Services Framework – Southend-on-Sea City CouncilPublic Services & Welfare
02 Dec 2026
Framework for Provision of Strategic Leaders Programme (SLP) — Public Contracts ScotlandEducation & Training
05 Nov 2026
Registration Services Booking and Management System – The CouncilIT & Software
13 Nov 2026
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
Advertising Concession Framework – Portsmouth City Council (7 Lots, 10–15 Year Term)Infrastructure
06 Jan 2030
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Dynamic Purchasing System for Lowestoft Town Investment Plan Works and Services – East Suffolk CouncilInfrastructure
20 Apr 2032
Communications, Marketing, Research and Engagement Supplier Framework – Liverpool City CouncilConsultancy & Legal
20 Nov 2026
Digital Marketing to Boost Tourism and Economic Development – Petersfield Town CouncilConsultancy & Legal
15 Nov 2026
Flexible Apprenticeships Suppliers Framework – West Sussex County CouncilEducation & Training
01 Dec 2026
Other similar contracts12
Contract and supplierAwarded value
Firmstep Portal Implementation for Cheshire East Borough CouncilIT & SoftwareFirmstep Ltd
$72,752
Implementation of CRM Solution with Customer Portal by Firmstep Ltd for SE Shared ServicesIT & SoftwareFirmstep Ltd
$96,540
Supply of Firmstep Digital Forms and Self-Service Portal to Leicestershire County CouncilIT & SoftwareGRANICUS-FIRMSTEP Ltd
$91,500
Provision of Customer Platform (CRM, Customer Account, and Web Forms) for London Borough of Sutton and Royal Borough of KingstonIT & SoftwareFirmstep
$307,355
Provision of Customer Management System for Watford Borough CouncilIT & SoftwareFirmstep Ltd
$405,000
Procurement of New Digital Platform for Stevenage Borough CouncilIT & SoftwareFIRMSTEP LTD
$378,635
Provision of Customer Relationship Management Solution and Associated Services to Leicester City CouncilIT & SoftwareFirmstep Limited
$1,400,000
Provision of CRM System with Customer Portal and E-Forms to London Borough of Hammersmith & FulhamIT & SoftwareGranicus-Firmstep Limited
$250,010
CRM Service Contract Awarded to Business Web Software Ltd (Firmstep) by Suffolk County CouncilIT & SoftwareBusiness Web Software ltd (Trading as Firmstep
$42,000
Provision of Customer Relationship Management and Web System to Hartlepool Borough CouncilIT & SoftwareFirmstep
$79,000
Supply of Centralised Online Forms Development Environment to West Dorset District CouncilIT & SoftwareFIRMSTEP LTD
$79,525
Supply of IT/Software Solution for Customer Services to London Borough of WandsworthIT & SoftwareFirmstep Ltd
$676,645
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in South East in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply and Implementation of Secure Customer Portal for Southampton City Council
Won by Firmstep Limited · SOUTHAMPTON CITY COUNCIL
£229Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software · Closes 9 Nov 2026
Direct Payment Payroll and Managed Account Services Framework – Southend-on-Sea City CouncilPublic Services & Welfare · Closes 2 Dec 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Firmstep Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in South East?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in South East by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
