Social Welfare and Advice Services for Cheshire West and Chester Borough Council

Awarded 31 Mar 2022

View live tenders
Awarded31 Mar 2022
Value£2,255,000.00
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 5mo5y term, 92% elapsed
Awarded 31 Mar 2022Expires 30 Mar 2027

Cheshire west and Chester Borough Council awarded a contract to Citizens Advice Cheshire West for the provision of social welfare and advice services.

The contract, valued at AUD 2,255,000, involves developing a coordinated 'one front door' model for advice provision, including assisted and supported advice (Tier 1), specialist advice (Tier 2), and legal advice (Tier 3), with Tier 4 referrals directed to appropriate Council teams.

The service acts as the primary front door for social welfare advice queries, providing triage, referral, and assessment functions.

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