Research on Drivers and Barriers to Business Tax Account Use for HMRC
Awarded 06 Oct 2021
About
H M Revenue and Customs awarded a contract to IFF Research Ltd for research to understand the drivers and barriers to business customers' use of the Business Tax Account (BTA).
The findings will inform HMRC about factors that motivate and influence customer channel choice in relation to business tax affairs, as well as inform future improvements to the BTA and other HMRC online tax accounts.
The contract value is £35,000.
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