Qualitative Research on Tax Credits High Risk Renewals Customer Experience
HM REVENUE & CUSTOMS · Awarded contract
AwardedQualitative Research on Tax Credits High Risk Renewals Customer Experience
Awarded 09 Aug 2017
Awarded09 Aug 2017
Value£47,101.00
SupplierKantar Public
AgencyHM REVENUE & CUSTOMS
RegionLondon
CategoryConsultancy & Legal
Ended 8y 10mo ago5mo term
Awarded 9 Aug 2017Expired 12 Jan 2018
About
HM Revenue & Customs awarded a contract to Kantar Public for qualitative research to evaluate customers' experiences of the High Risk Renewals (HRR) compliance intervention for tax credits claims.
The research aimed to understand customer interactions with HMRC and provide evidence on the effectiveness of changes made to the HRR process, including more proactive contact with customers.
The contract value was AUD 47,101.
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Qualitative Research on Tax Credits High Risk Renewals Customer Experience
Won by Kantar Public · HM REVENUE & CUSTOMS
£47Kawarded
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