Provision of Revenues & Benefits IT Processing Core System for London Borough of Waltham Forest

About

London Borough of Waltham Forest awarded a contract to Capita Business Services Ltd for the provision of a Revenues & Benefits software solution that serves as the primary IT system supporting end-to-end administration of resident accounts and cases across multiple contact channels.

The system facilitates billing, collection, and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), and Housing Benefit Overpayments; entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship, and Local Welfare Assistance; and entitlement assessment of Free School Meals.

Customer Resolution Centre and Business Support staff access the system on a permissioned basis for role-specific administration activities.