Award of Revenues and Benefits IT System to Capita Software Services
Awarded Unknown
About
Comhairle nan Eilean Siar awarded a contract to Capita Software Services for the provision of a Revenues and Benefits IT system under the CCS framework agreement for Local Authority Software Applications (RM1059) Lot 1.
The contract, valued at £163,565, aimed to enable customer self-service for requests such as change of circumstances, council tax notifications, and canvass returns, as well as eBilling and text messaging for communication.
It also sought full integration of workflow, document management, and core systems, with improvements achieved within existing resources.
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