Provision of Independent NHS Complaints Advocacy Services in County Durham
Durham County Council · Awarded contract
AwardedProvision of Independent NHS Complaints Advocacy Services in County Durham
Awarded 31 Mar 2023
Awarded31 Mar 2023
Value£315,000.00
SupplierCarers Federation Ltd
AgencyDurham County Council
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 7mo ago3y term
Awarded 31 Mar 2023Expired 30 Mar 2026
About
Durham County Council awarded a contract to Carers Federation Ltd for the provision of Independent NHS Complaints Advocacy Services in County Durham.
The service comprises two levels: Level 1 – Information and Advice, including signposting, self-help, core office functions, and marketing; and Level 2 – Direct Advocacy, where a qualified Advocate assists service users in making complaints about NHS care or treatment.
This statutory service, commissioned by local authorities since April 2013, supports individuals in raising concerns and navigating the complaints process.
The contract value is £315,000, and the Council believes TUPE regulations apply.
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Provision of Independent NHS Complaints Advocacy Services in County Durham
Won by Carers Federation Ltd · Durham County Council
£315Kawarded
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Who can bidRegistered commercial cleaners
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