Water Services Regulation Authority (Ofwat) · Awarded contract
Awarded

Non-Household Customer Insight Survey for Ofwat's Water Retail Market

Awarded 06 Nov 2019

View live tenders
Awarded06 Nov 2019
Value£138,050.00
SupplierBMG Research Ltd
AgencyWater Services Regulation Authority (Ofwat)
RegionWest Midlands
CategoryConsultancy & Legal
Ended 6y 7mo ago5mo term
Awarded 6 Nov 2019Expired 13 Apr 2020

About

Water Services Regulation Authority (Ofwat) awarded a contract to BMG Research Ltd for a non-household customer insight survey to understand the functioning of the water business retail market.

The research aimed to gauge the experiences and views of eligible business customers, brokers, and third-party intermediaries, with objectives including monitoring customer awareness and engagement, exploring SME experiences, and assessing broker roles.

The findings were intended to provide an evidence base for future policy development and delivery, helping Ofwat and industry participants such as MOSL judge market effectiveness.

The contract value was £138,050.

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