Tender: Framework for Supply, Storage and Delivery of Water Efficiency Devices and Flow Regulators – United Utilities (North West)

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United Utilities is seeking a supplier for a framework to supply, store, manage stock, fulfil and deliver water efficiency devices and flow regulators to support its AMP8 and AMP9 water demand reduction commitments, including reductions in domestic per capita consumption and non-household business demand. The requirement is split into two lots: Lot 1 for water efficiency devices, associated fulfilment services and a UU‑branded customer water usage survey and ordering platform; Lot 2 for flow regulators in agreed sizes, flow rates and specifications. Appointed supplier(s) must provide compliant, reliable and scalable products and services to support planned programmes, customer campaigns, bulk orders and changes in operational demand, and must demonstrate product quality, regulatory compliance, supply chain resilience, accurate reporting, effective stock management, appropriate customer support and secure handling of customer data where applicable. The overall objective is a robust, value-for-money supply arrangement that enables delivery of water efficiency activity at scale, maintains continuity of supply, protects customer experience and contributes to measurable reductions in water consumption across the North West.