Water Services Regulation Authority (Ofwat) · Awarded contract
Awarded

Customer Insight Survey for Non-Household Water Market

Awarded 01 Feb 2019

View live tenders
Awarded01 Feb 2019
Value£82,405.00
SupplierOpinion Research Services
AgencyWater Services Regulation Authority (Ofwat)
RegionWest Midlands
CategoryConsultancy & Legal
Ended 7y 4mo ago5mo term
Awarded 1 Feb 2019Expired 27 June 2019

About

Water Services Regulation Authority (Ofwat) awarded a contract to Opinion Research Services for a non-household customer insight survey under DPS Agreement (RM6018).

The research aims to gauge customer priorities, views, and experiences to assess market effectiveness and policy interventions, including billing experiences.

It involves regular surveying of a sample of eligible customers to provide performance metrics, understand customer expectations and motivations, and evaluate market experiences such as switching and complaint handling.

The results will inform potential market interventions and contribute to Ofwat's annual 'state of the market' report.

The contract value is AUD 82,405.

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