NHS England Awarded Contracts for National Pathways Light and 111 Resilience Capacity Model
NHS England · Awarded contract
AwardedNHS England Awarded Contracts for National Pathways Light and 111 Resilience Capacity Model
Awarded 01 Mar 2023
Ended 2y 9mo ago11mo term
Awarded 1 Mar 2023Expired 31 Jan 2024
About
NHS England awarded a contract to Integrated Care 24 and Vocare Limited for the National Pathways Light and 111 Resilience Capacity Model.
The contract addresses uncertainty in demand for the NHS 111 service by providing two services split into lots: Lot A covers scalable surge capacity management for cases handled by Service Advisors using current and future Pathways Light modules, and Lot B covers National Resilience Capacity for the core NHS 111 model delivered via Health Advisors and Clinicians.
The total contract value is approximately AUD 23,800,000.
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NHS England Awarded Contracts for National Pathways Light and 111 Resilience Capacity Model
Won by Integrated Care 24,Vocare limited · NHS England
£23.8Mawarded
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Pre‑Front Door Integrated Urgent Care Lead Provider – Coventry and WarwickshireHealth & Medical · Closes 14 Dec 2026
Integrated Urgent Care Services (NHS 111, Clinical Assessment & GP Out of Hours) – Essex, Norfolk & Suffolk (excl. Cambridgeshire & Peterborough)Health & Medical · Closes 11 Dec 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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