Mystery Shopper Exercise for South Cambridgeshire District Council Contact Centre
South Cambridgeshire District Council · Awarded contract
AwardedMystery Shopper Exercise for South Cambridgeshire District Council Contact Centre
Awarded 09 Jan 2023
Ended 3y 9mo ago25d term
Awarded 9 Jan 2023Expired 3 Feb 2023
About
South Cambridgeshire District Council awarded a contract to ic4u Ltd for a Mystery Shopper Service to assess the customer experience of its contact centre's telephone call channel.
The purpose was to understand and learn about the customer experience, identifying key elements of the service that could be enhanced to improve outcomes by reducing unnecessary delays in the customer journey.
The process involved the successful company contacting the Council as a customer and capturing their experience in a way that SCDC could determine the quality of its services.
The contract value was £8,800.
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Mystery Shopper Exercise for South Cambridgeshire District Council Contact Centre
Won by ic4u Ltd · South Cambridgeshire District Council
£9Kawarded
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Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare · Closes 25 Nov 2026
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