Department For Education · Awarded contract

Awarded

Mystery Shopping Programme for National Careers Service by Kantar

Awarded 04 Aug 2019

View live tenders

Awarded04 Aug 2019

Value£1,184,625.00

SupplierKantar

AgencyDepartment For Education

RegionUnited Kingdom

CategoryConsultancy & Legal

Ended 5y 3mo ago2y term

Awarded 4 Aug 2019Expired 4 Aug 2021

About

Department For Education awarded a contract to Kantar for the ESFA Mystery Shopping Programme for the National Careers Service.

The project uses covert assessors who contact the National Careers Service monthly via telephone, face-to-face, and web chat to assess service quality and performance in areas such as booking processes, adviser skills, skills action plans, digital resource use, and follow-up arrangements.

It provides an informed, real-time, objective measure of service delivery, offering early warnings of quality issues and ensuring prime contractors remain committed to high customer service standards.

The contract value is AUD 1,184,625.

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