Provision of Mystery Shopper Services for English Heritage
English Heritage · Awarded contract
AwardedProvision of Mystery Shopper Services for English Heritage
Awarded 31 Mar 2019
Awarded31 Mar 2019
Value£59,875.00
SupplierESA Markert Research Ltd
AgencyEnglish Heritage
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 4y 7mo ago3y term
Awarded 31 Mar 2019Expired 30 Mar 2022
About
English Heritage awarded a contract to ESA Markert Research Ltd for the provision of Mystery Shopper services.
The programme measures site staff performance against Customer Service Standards and visitor experience across 43 English Heritage properties, with each site visited three times per financial year.
Reports are used by Historic Properties (Visitor Operations), Membership Sales, and Commercial teams to identify training and development needs.
Peak season visits are access visits conducted by shoppers with accessibility issues, using an extended checklist.
The contract value is AUD 59,875.
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Provision of Mystery Shopper Services for English Heritage
Won by ESA Markert Research Ltd · English Heritage
£60Kawarded
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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