STAR Procurement · Awarded contract

Awarded

Deployment of Conversational AI for Stockport Council Website by Britannic Technologies

Awarded 10 Jan 2019

View live tenders

Awarded10 Jan 2019

Value£37,400.00

SupplierBritannic Technologies Ltd

AgencySTAR Procurement

RegionNorth West

CategoryIT & Software

Ended 6y 10mo ago12mo term

Awarded 10 Jan 2019Expired 6 Jan 2020

About

STAR Procurement awarded a contract to Britannic Technologies Ltd for the deployment of a conversational AI solution across the Stockport Council website to handle routine queries and reduce the load on the Contact Centre.

The solution is required to run unlimited concurrent instances, integrate with Verint via APIs, be customisable to the online ecosystem, accessible, and operate 24/7 without supervision.

It must include skills-based routing for complex queries during Contact Centre hours, a dashboard, chat reporting, compatibility with various devices and operating systems, and the ability to learn new content and slang.

The AI must use natural language processing, avoid bespoke question setup, and read the website to deliver updated content without maintaining a separate knowledge base.

The contract value is AUD 37,400.

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