Herefordshire Council · Awarded contract

Awarded

Supply of AI Chatbot Platform with Natural Language Processing to Herefordshire Council

Awarded 01 Dec 2020

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Awarded01 Dec 2020

Value£188,000.00

SupplierWE BUILD BOTS LTD

AgencyHerefordshire Council

RegionWest Midlands

CategoryIT & Software

Ended 2y 11mo ago2y 12mo term

Awarded 1 Dec 2020Expired 30 Nov 2023

About

Herefordshire Council awarded a contract to WE BUILD BOTS LTD for an AI platform using chatbots and voice assistants to automate customer service processes.

The platform uses Natural Language Processing and Machine Learning to reduce call volumes and improve efficiency, cost effectiveness, and customer satisfaction.

Features include real-time automation of customer service interactions, data visualisation and reporting, a chatbot with knowledge-based generation and predefined NLP frameworks, and continuous monitoring of agent responses.

The contract value is AUD 188,000.

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