INFORMATION COMMISSIONER'S OFFICE · Awarded contract

Awarded

AI-Powered Citizen Services Bot and CRM Automation for the Information Commissioner's Office

Awarded 24 Nov 2022

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Awarded24 Nov 2022

Value£800,000.00

SupplierICS.AI LTD

AgencyINFORMATION COMMISSIONER'S OFFICE

RegionNorth West

CategoryIT & Software

Ended 1y 12mo ago2y term

Awarded 24 Nov 2022Expired 23 Nov 2024

About

The Information Commissioner's Office awarded a contract to ICS.AI LTD for the provision of a customer services bot using AI technology to automate the identification and processing of inbound emails, ingest collected information into a CRM application, and apply process automation and auto-routing within the CRM to reduce manual processing and administrative burden, while using machine learning to ensure the bot evolves intelligently with user needs.

The contract was awarded via a call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) and is valued at AUD 800,000.

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