AI Customer Services Solution for Doncaster Council
Doncaster MBC · Awarded contract
AwardedAI Customer Services Solution for Doncaster Council
Awarded 31 Aug 2020
Ended 4y 2mo ago2y term
Awarded 31 Aug 2020Expired 31 Aug 2022
About
Doncaster MBC awarded a contract to Brainstorm Mobile Solutions Ltd and Engage Hub for the provision of an AI solution across multiple channels, including voice over telephony.
The initial deployment focuses on Waste and Recycling services, with potential expansion to other areas such as Pest Control, Antisocial Behaviour, Dump Rubbish, Planning, Highways, and Street Scene.
The contract is valued at £65,000 and spans two years with two optional one-year extensions.
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