LEEDS FEDERATED HOUSING ASSOCIATION LIMITED · Awarded contract
Awarded

Customer Satisfaction Survey Services for Leeds Federated Housing Association

Awarded 31 May 2021

View live tenders
Awarded31 May 2021
Value£48,000.00
SupplierMEL RESEARCH LIMITED
AgencyLEEDS FEDERATED HOUSING ASSOCIATION LIMITED
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 3y 5mo ago1y 12mo term
Awarded 31 May 2021Expired 30 May 2023

About

Leeds Federated Housing Association Limited awarded a contract to MEL Research Limited for customer insight and satisfaction survey services.

The contract, valued at AUD 48,000, involves conducting quarterly telephone interviews with 150 randomly selected customers to produce high-level satisfaction scores, using a rolling dataset of at least 600 cases for statistical accuracy.

The dataset covers general needs housing, age-restricted general needs, affordable rent, and older persons housing.

The sampling approach was revised as per the ITT, and the question set was updated in May 2020 following membership with HouseMark to enable benchmarking on core questions while maintaining historical comparability.

Similar open tenders12

Customer Survey Research Partner for Tenant Satisfaction Measures and Monthly Transactional Surveys – PeabodyConsultancy & Legal
09 Nov 2026
South Yorkshire Biannual Longitudinal Resident Perception SurveyResearch & Development
30 Nov 2026
Supported Housing Needs Assessment – City of York CouncilConsultancy & Legal
05 Nov 2026
Housing Needs Assessment for Hull Local Plan — Kingston upon HullConsultancy & Legal
16 Nov 2026
Enfield Council Stock Condition Surveys for ~15,800 Housing PropertiesConsultancy & Legal
16 Nov 2026
Full Housing Management Service for Six Tenanted Council Properties – Liverpool City CouncilPublic Services & Welfare
18 Nov 2026
Kirklees Council Supported Living Services Electronic Marketplace (EMP) – Open to New ProvidersPublic Services & Welfare
31 Mar 2032
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare
16 Nov 2026
Independent Best Interest Assessors for DoLS Assessments – East Riding of Yorkshire Council (Framework)Consultancy & Legal
01 Sep 2027
Electrical Inspections, Condition Reports and Remedial Works for Welwyn Hatfield Council Housing (8,500 Properties)Construction
06 Nov 2026
Dynamic Purchasing System for Housing Managing Agent Services – London and Quadrant (17 Specialist Lots)Public Services & Welfare
11 Oct 2028
Supported Living Open Framework — East Riding of Yorkshire CouncilPublic Services & Welfare
30 Mar 2033

Other similar contracts12

Customer Segmentation Research for Leeds Federated Housing AssociationConsultancy & LegalMEL RESEARCH LIMITED
$30,000
Customer Segmentation Research for Leeds Federated Housing AssociationConsultancy & LegalMEL RESEARCH LIMITED
$30,000
Design and Delivery of Tenant and Leaseholder Satisfaction Surveys for Cambridge City CouncilConsultancy & Legalmel research
$45,000
Delivery and Analysis of Tenant Satisfaction Survey for Sandwell CouncilConsultancy & LegalM·E·L Research Ltd
$12,950
Resident Survey Services Awarded to M.E.L Research Ltd by SE Shared ServicesConsultancy & LegalM.E.L Research Ltd
$50,840
Customer Research Partnership for Plus Dane HousingConsultancy & LegalMEL Research Ltd
$400,000
Tenant Satisfaction Measures and Transactional Surveys for Yorkshire HousingPublic Services & WelfareMEL RESEARCH LIMITED
$75,903
Customer Surveying Services for Hyde Housing AssociationConsultancy & LegalWatermelon Research Ltd,Watermelon Research Ltd
$10,000,000
Tenant Satisfaction Survey Services Awarded to MEL Research Ltd by Midland HeartPublic Services & WelfareMEL Research Ltd
$0
Household Survey Services for 2020, 2022 & 2024 Awarded to MEL ResearchResearch & DevelopmentMEL Research
$102,000
Customer Satisfaction Research Programme Outsourcing to Watermelon Research LtdConsultancy & LegalWatermelon Research Ltd
$170,000
Customer Satisfaction Survey Services for Thirteen Housing GroupConsultancy & LegalThe Leadership Factor TLF
$89,376

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find consultancy and legal tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow MEL RESEARCH LIMITED and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get consultancy and legal tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

Have a question? message us →

7 Day Free Trial

The Gov procurement market in your hands. Cancel anytime.

Save up to 30%
Pro
For solo operators
£36/ month
Billed monthly
  • Live feed of gov tenders & contracts
  • AI-matched tender recommendations
  • Full search, filters, and watchlists
  • 1 user account
Team
For growing teams
£119/ month
Billed monthly
  • Everything in Pro
  • Up to 10 team members
  • Shared watchlists & alerts
  • Priority support
Enterprise
For larger organisations
Custom
Tailored to your team
  • Everything in Team
  • Unlimited seats
  • Dedicated account manager
  • Custom integrations & SSO

1400+ businesses have joined GovMarket

IBMKPMGEYRSMBechtelFreyssinet

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.